We ship your order the next working day. Delivery usually takes between 5 to 15 business days, depending on where you live.
Yep! You’ll get a track & trace link by email as soon as your order is on its way. So keep an eye on your inbox!
Just shoot us an email at info@suelta-amsterdam.nl with your order number — we’ll check it right away and make sure to help you out as quickly as possible!
Sometimes it takes a day or two for the tracking to catch up — no stress, your package is still on its way
Sometimes a package can be delayed, unfortunately. Just send us your order number and we’ll check the status for you right away!
Yes, we do! Right now we ship to the Netherlands, Belgium, and Germany 🌍📦
Delivery times can vary a bit depending on where you are, but we’ll make sure it gets to you safe and sound
If your order hasn’t been shipped yet, send us an email as soon as you can. We’ll do our best to update your address in time!
Yup! You’ll get a confirmation email as soon as your order is on its way.
If your package went missing, don’t worry — we’ll send you a replacement or give you a refund. Just get in touch with us at info@suelta-amsterdam.nl 💌
Delivery days can vary depending on where you live, but weekend delivery is possible — it all depends on your local carrier 📅
Yep! We offer free shipping to NL, BE, and DE 🇳🇱🇧🇪🇩🇪 on all eligible orders — it’ll be applied automatically at checkout 💛
Absolutely! If your order hasn’t shipped yet, just send us an email with the size you want — we’ll happily fix it for you 💌
JYou’ll get an email as soon as your order is sent out — it’ll include your tracking info too! 📦
We team up with trusted local and international carriers like PostNL, DHL, and Deutsche Post 🚚
Yep! Just use the tracking link — you can follow your package every step of the way, live 📍
For sure! As soon as your package leaves our warehouse, you’ll get a confirmation email ✉️
Laat het ons alsjeblieft zo snel mogelijk weten als je een fout hebt gemaakt — dan proberen we het nog vóór verzending recht te zetten 🛠️
Yep, we bundle everything into one shipment whenever possible — it’s faster and more eco-friendly 🌱
Delays are rare, but they can happen. If it’s taking longer than expected, just send us a message and we’ll help you out 🕵️
Sometimes packages get dropped off with a neighbor or left in a safe spot — have a quick look around or ask nearby 🏡
Still nothing? Just send us an email and we’ll help you out asap!
Yep! Anyone at the delivery address can accept your package — no signature needed unless the courier asks for one 📦
Oh no! If it ended up at the wrong place, get in touch with us right away with your order number — we’ll start an investigation with the carrier 🚨
Yes, of course! Once it arrives back to us, we’ll happily ship it out again. Just make sure to confirm the correct address with us 📨
Yes, if that’s an option in your area! You can contact the courier directly or let us know — we’ll help coordinate it for you 📍
In some cases, yes! Many couriers include a delivery photo or signature in the tracking link 📷
: Orders usually go out within 24 hours (Mon–Fri), so you can shine ASAP! 💨
We’re online-only at the moment, so all orders are shipped — pickup isn’t available just yet 🛍️
Delays in transit can happen! If there’s been no update for a few days, just send us an email and we’ll check in with the delivery service for you 📫
No worries! The courier will usually try again or leave a note with pickup instructions. You can also contact them to reschedule the delivery
We offer a bunch of options to keep it easy for you! You can pay with:
iDEAL
Credit card (Visa, Mastercard, Maestro, and American Express)
Bancontact
PayPal
Nope! You can check out as a guest — no account needed.
Super easy! Just follow these steps:
Head to our webshop
Pick the product you like
Add it to your cart
Go to your cart
Double-check your order (and make changes if needed)
Fill in your address details
Choose your payment method
Complete the payment and confirm your order
You’ll get a confirmation email
We’ll process and ship your order!
Totally! We take your safety seriously. Our site uses encrypted connections (TLS/SSL) to keep your info secure during checkout. Plus, we work with trusted payment providers and have measures in place to protect your personal data from any sneaky stuff. You’re in safe hands with us 💻🔒
At the moment, we don’t offer a pay-later option. To keep things simple and secure, you can check out using trusted methods like iDEAL, credit card, or PayPal. But we’re always working on adding more options — so keep an eye on our website for updates! 💛
. Need help or have a question? You can reach us through our contact form or just shoot us an email at info@suelta.nl.
We aim to reply within 24 hours on weekdays — during busy times it might take up to 48 hours. Thanks for your patience! 💌
We try to reply within 24 hours on weekdays. During busier times, it might take up to 48 hours — thanks for bearing with us! 💌
Got a question, comment, or something on your mind? Just send us a message through our contact form or email us at info@suelta.nl.
We aim to get back to you within 24 hours on weekdays — during busy times, it might take up to 48 hours. Thanks for your patience! 💛
So sorry to hear that! Of course, you're covered under our warranty. Just email us at info@suelta.nl with your order number and a photo or video of the damage. That way we can take a proper look and sort it out for you ASAP 💛
.So sorry to hear that! We offer a product warranty for up to 14 days after delivery. If it’s past that, we’re still happy to think along with you and find a good solution. Just send us an email at info@suelta.nl with your order number and a photo or video of the damage, and we’ll take it from there 💛
Z
Once we’ve received your return and it’s marked as “delivered” in the tracking system, we’ll process your refund within 7 business days. The money will be refunded to the same payment method you used when placing the order.
Just a heads-up: if you open a dispute, it can pause the refund process and take up to 75 days to resolve. Got questions? Feel free to reach out to us at info@suelta.nl — we’re happy to help 💌
Also note: You’re responsible for the return shipping. In rare cases (1–3%), tax issues might stop the package from being delivered. You can contact the shipping provider to request a refund on your shipping costs after a month. If the package gets returned to you, you’ll get your shipping costs back and keep the product too
You have a 30-day return window from the day you receive your order. If you change your mind, no problem — just reach out to us at info@suelta.nl to chat about your situation and we’ll help you with the next steps 💛
Want to help us stay a little greener? Please contact us before sending anything back — we’ll look for a solution together.
At Suelta, we aim to give you the best service and shopping experience. That’s why our return & refund policy is designed to keep you happy, while still following a few important rules.
For all the details, check out our Returns & Exchanges page 💛
First, check your spam folder just in case! Still nothing? Just send us a quick message — we’ve got you 💌
Yep, DMs work too! Just make sure to include your order number so we can help you faster 💬
We usually reply within 24 hours on business days 💌
Just send us an email at info@suelta-amsterdam.nl — we’ll sort it out for you as quickly as possible!
Right now we only offer support through email and DM — we don’t have phone support at the moment.
If your order hasn’t shipped yet, send us a message ASAP and we’ll cancel it if we still can!
Super easy — just send us an email and we’ll guide you through the steps!
Absolutely! If something arrives damaged or faulty, we’ll either refund you or send a replacement right away.
Just let us know — we’ll either send the missing item or refund you for it, no worries!
Not yet — but we do offer quick email support, 7 days a week! 💌
If your order hasn’t shipped yet, just email us and we’ll do our best to make the changes for you! 📝
Please mention your order number, name, and a clear description of the issue — it helps us help you faster! 📦
Definitely! If you see a double charge, just email us with a screenshot and we’ll look into it right away 💳
You’ll get an automatic confirmation email right after we get your message — we’ll follow up soon after! 📨
Yep, we check messages every day! Replies might be a bit slower over the weekend, but we’ll do our best to help you out 📅
Email’s usually the quickest — especially if you include all the info we need right away 💡
Not yet — but you can always contact us via email or Instagram DM! 📲
Absolutely! Just send us an email and we’ll send your receipt or invoice again as a PDF 🧾
Yep — just send us your updated details and we’ll help you make the changes 👤
If it’s past our usual delivery time, just send us your order number by email — we’ll check it out for you right away 📦
We usually reply within 24 hours on business days! If you haven’t heard from us, check your spam folder or feel free to send a little reminder 📧
Yep — anything you share with us is handled securely and only used to help with your request 🔐
Yep! If your order hasn’t shipped yet, we can usually cancel specific items — just let us know which ones ❌
If your order’s still being processed, we’ll do our best to switch it — just email us as soon as you can! 🔄
ep! We can see your previous messages and order issues, so no need to explain everything all over again 📂
Absolutely! If your package comes back to us, we’ll help arrange a new delivery or a refund — whatever works best for you 📬
So sorry about that! Just send us some photos of the damage and we’ll sort out a replacement or refund right away 📦
Absolutely — we’d love to hear it! You can leave a review on Trustpilot or just reply to your support emails. Every bit of feedback helps us improve 💛
First, double-check the email to make sure you’ve entered the code correctly. Also check if the code is still valid — the expiration date is usually mentioned in the email.
Still having trouble? Just get in touch with us and we’ll help sort it out for you 💛
First, double-check the email to make sure you’ve entered the code correctly. Also check if the code is still valid — the expiration date is usually mentioned in the email.
Still having trouble? Just get in touch with us and we’ll help sort it out for you 💛
Nope — you can’t stack multiple discount codes in one order, and they can’t be combined with bundle discounts either. The highest discount will always be applied automatically.
That said, you can use a discount code on top of a daily deal — so you get the best of both! 🛍️✨
You’ll be able to enter your discount code during checkout. You might see the code field in your cart, but it only becomes active once you click “Checkout.”
During the payment process, you’ll see a box to enter your code — pop it in there and hit “apply.” The discount will be taken off your total automatically.
Just a heads-up: the code field only shows up after you’ve clicked “Checkout” in your cart 💛
: We’re working on it... 👀
Right now, we mainly ship within the Netherlands and Belgium — but we’re doing our best to go global soon. Stay tuned! 🌍💛
Nope! But be careful — if you get an email asking you to pay customs or tax fees, it could be a scam.
Always check if the email includes our official details (Suelta and info@suelta.nl) and your order info. If you’re unsure, contact us right away so we can help.
Stay alert and don’t click on anything sketchy — your safety comes first! 🚨💛
No worries — sometimes it can take up to a week after placing your order for the tracking info to show up. Once your package is processed by the shipping carrier, you’ll get the track & trace link.
Sorry for the wait — and if you’ve got any other questions, we’re always here to help! 💛📦
To track your order, simply use our track & trace system. You'll get an email with a link to track your order once it’s shipped. If you can’t find the email, be sure to check your spam or junk folder.
Click on the link in the email, enter the track & trace number you received, and click “track package” to see the latest status.
Just a heads-up: it can take up to a week after your order is shipped before the tracking info becomes available. If you haven’t received a tracking number or if there’s no info yet, just give it a couple of days. And if it’s still an issue, feel free to email us anytime! 💛📦
Unfortunately, the delivery time can’t be changed — it’s all up to the shipping carrier and can vary based on your location and a few other factors.
That said, we always do our best to get your order to you as quickly as possible!
You can track your order using the link and tracking number from your email to stay updated.
We totally get that waiting can be a bit frustrating, but hang in there — your package is on its way! Thanks so much for your patience 💛
Note: If you’re a Priority Shipping Member, different rules may apply.
.
You’ll get your tracking code by email as soon as your order ships. Don’t forget to check your spam or junk folder just in case!
If you haven’t received it yet, no stress — it can take 1–3 days. Still can’t find it after that? Just reach out and we’ll help you out 💌
At the moment, we don’t offer delivery to pickup points — orders are shipped straight to the address you provide.
If you won’t be home, we recommend entering a different address where someone can receive the package for you.
The day before delivery, you’ll get an email from the shipping carrier with the expected delivery time. In that email, you can often change the delivery day or address — super handy if you need to redirect it!
Keep an eye on your inbox and follow the courier’s instructions to make any changes 📦💌
So sorry for the delay! Most orders arrive on time, but sometimes things like customs checks can slow things down a bit.
You can keep an eye on your order using your track & trace link (check your email for that). If it’s been more than 7 days since the expected delivery date and you still haven’t received anything, just reach out — we’ll look into it for you.
Thanks so much for your patience — we’re doing everything we can to get your order to you as soon as possible! 💛📦
Here’s what to expect:
Netherlands: 5–10 business days
Belgium: 8–15 business days
It can take up to a week before your tracking status updates — and in some rare cases, customs might delay delivery up to 18 days.
The day before delivery, the carrier will email you with the exact delivery window and an option to change your address if needed.
You can follow your package using the track & trace code we send you. The courier’s tracking number can also be found at the bottom of the status update on our tracking page.
We mainly ship with PostNL and Bpost, but for some products we might also use DHL or GLS.
Once your order ships, you’ll get an email with a track & trace number. After about a week, you’ll be able to check your delivery status using the link in that email — and see which carrier is handling your package 📦
If you’re in doubt, go for the bigger size for extra comfort — lots of our styles are adjustable too!
Yep! Some of our bracelets go up to 23 cm — just check the product details or shoot us a message if you’re unsure.
A lot of our bracelets come with an adjustable clasp, so you can get the perfect fit!
The standard size is usually around 17–18 cm, which fits most wrists.
Yep! You’ll find our size chart in the product description.
No worries — just reach out to us and we’ll sort out an easy exchange for you!
Absolutely! If the size isn’t quite right, you can always swap it for another one.
Yep! Some of our necklaces come with an extender chain for extra flexibility.
Yep! Our rings use standard EU sizing — check the size chart if you’re unsure!
Use a flexible measuring tape or a string and a ruler. Wrap it around your wrist so it fits snugly (but not tight), then measure the length 📏
Definitely! A lot of our designs work great for slim wrists, and many styles are adjustable for that perfect fit 🧤
We don’t recommend doing it yourself — just send us a message and we’ll help you out with an exchange or some advice 🛠️
A perfect fit means you should be able to slide one finger between the bracelet and your wrist — not too tight, not too loose ✨
We don’t have specific kids' sizes (yet), but many of our adjustable bracelets fit both adults and older kids 👩👧
Yep! Our anklets come in various sizes, and lots of them have extender chains for an easy fit.
Of course! Just send us a DM or email and we’ll help you find the perfect size for your wrist or neck 💌
We're online-only at the moment, so trying on before buying isn’t possible — but we’re happy to help with sizing advice before you place your order 🛍️
Go for an adjustable bracelet or pick size 18–19 cm — that usually fits most wrists comfortably 🎁
Definitely! Our smaller sizes and adjustable clasps make them a great fit for teens too 🧒
Yep — our adjustable clasps are made to stay put once you’ve set your size 🧷
Yep! You can cancel your order within 3 days of placing it — just like we mention on our order & delivery page.
If it’s already shipped or past that window, no worries — you still have a 14-day return period after receiving it.
We totally get that plans can change, and we’re always here to help if something’s not right. Our goal is to make sure you’re happy with your order, and we’ll do our best to make that happen 💛
Thanks so much for your order and trust in us! We totally get that little mistakes can happen — no stress, we’re here to help.
Just email us at info@suelta.nl or use the contact form as soon as possible so we can make the changes for you.
Heads up: Changes can only be made within 3 days of placing your order. After that, we might not be able to make any updates.
So sorry about that! We totally get how frustrating that can be, and we’re here to fix it. Just email us at info@suelta.nl as soon as possible.
Please include:
Your order number
Photos or a short video of what you received
A quick description of the wrong item
We’ll make it right and send you the correct product — and you can keep the wrong one on us 💛
Our goal is to make sure you’re happy with your purchase, and we’ll do whatever we can to make that happen!
So sorry about that! We know how frustrating this can be, and we’re here to help.
Sometimes packages show as “delivered” but still arrive a few days later — so hang tight for a bit. Also, check with your neighbors, around your mailbox, or any safe spots where it might’ve been left.
We also recommend contacting the delivery service directly — they might be able to locate it faster. Make sure your shipping details were filled in correctly too.
Still can’t find it? Just email us at info@suelta.nl or fill out our contact form, and we’ll start an investigation to figure out what happened.
Thanks so much for your patience 💛
Yep! Just send us a message letting us know you’d like an invoice, and we’ll make sure you get one.
Just a heads-up: our invoices don’t include VAT breakdowns.
We're really sorry to hear that! Please email us at info@suelta.nl and, if possible, include some photos or a video (especially if something's damaged). We’ll take a look right away and help sort things out.
We’re here to listen, fix what’s wrong, and go over the return options with you if needed 💛
: Sorry about that! Let’s get it sorted. First, check if your order might be split across multiple shipments — big or double orders are often sent in separate packages with different delivery dates. If you’ve received more than one tracking number, the missing item might still be on the way.
If you only have one tracking number and something’s still missing, just reach out to us at info@suelta.nl or use the contact form. Please include your order number and let us know exactly which item(s) are missing.
We’ll jump on it and make sure the rest of your order gets to you as quickly as possible 💛
Right after placing your order, you’ll get a confirmation email with your order number. Can’t find it? Check your spam folder just in case.
Still nothing? No worries — just reach out to us at info@suelta.nl or use the contact form and we’ll help you out 💛
Sorry you haven’t received it yet! First, check your spam or junk folder — sometimes it sneaks in there.
Still can’t find it? No problem — just email us at info@suelta.nl or use the contact form. We’ll sort it out for you right away 💛
Here’s what to expect:
Netherlands: 7–13 days
Belgium: 9–15 days
Keep in mind it can take up to a week before you see any tracking updates. In some cases, customs might cause a delay, and delivery could take up to 18 days max.
The day before delivery, the courier will email you the exact time slot — and you’ll have the option to change your address if needed.
You can track your package using the track & trace code we send you. The courier’s tracking number will also appear at the bottom of the status update on our tracking page.
: Absolutely! We take your privacy super seriously. Your data is protected with advanced security measures like encrypted TLS connections (the newer version of SSL), and we follow strict privacy rules.
Your info stays confidential and is only shared with others if it’s needed to process your order — nothing more 🔒💛
We only use your personal info — like your name and address — to process your order and send it to the supplier for shipping.
We follow strict privacy rules to make sure your info stays safe and isn’t shared with anyone, unless it’s necessary to get your order to you. Your data is protected and only used for handling and shipping your order — nothing else 💛🔐
Totally! We do everything we can to keep your order and info safe. Our website uses secure TLS (SSL) encryption to protect your details during checkout.
We also take extra steps to keep your personal info safe from any unauthorized access. And we only work with trusted payment providers to make sure your payment is secure from start to finish 💳🔒
Our jewelry is plated with 18K gold over stainless steel — perfect for that everyday shine! ✨
Yep, you can shower with our jewelry on! We do recommend taking it off before swimming though. 💧
Absolutely — all our pieces are water-resistant and made to last!
We use stainless steel, 18K gold plating, and other high-quality, skin-friendly materials.
Yes! Our pieces are hypoallergenic and safe for sensitive skin — no itch, just shine ✨
Keep it dry, avoid harsh chemicals, and give it a little wipe with a soft cloth now and then to keep that shine going ✨
little fading over time is totally normal — but no worries, we’ve got you covered with a lifetime color guarantee 💛
Yes! We promise your jewelry will stay beautiful with normal use — and if not, we’ll replace it.
Many of our pieces are lovingly handmade by our skilled artisans 💛
Yep! We partner with ethical suppliers to make sure everything’s sourced fairly and responsibly — good vibes only 🌍✨
Our pieces are made with high-quality stainless steel and a gold layer, so fading is minimal — just follow the care tips to keep them glowing! ✨
Our jewelry is water-resistant, but salt and chlorine can dull the shine over time — just give it a good rinse and dry it off if you’ve worn it at the beach or in the pool 🌊
Most of our designs use lobster clasps or secure fold-over clasps for comfort and reliability — just check the product description for the details ⚙️
Yep! All our materials are lab-tested and certified skin-friendly — perfect even for sensitive skin 🧪
Giving your jewelry a gentle clean every few weeks keeps it looking great — just use a soft cloth and warm water 🧼
They’re set nice and tight and made to last — just treat them gently and store them separately to keep them safe 🔩
Absolutely! Our packaging is elegant, minimal, and perfect for gifting — no wrapping needed 🎁
Just add 2 items to your cart — the second one will automatically be free at checkout. No code needed!
Make sure you’ve got 2 eligible items in your cart. If the discount still doesn’t show up, just reach out — we’re happy to help!
Nope — you can only use one promo at a time
.Nope! It works automatically — just add the items to your cart and the discount will be applied at checkout.
Yep, every promo runs for a limited time. Follow us on Instagram or sign up for our newsletter to stay in the loop!
Some product bundles update the price once the promo kicks in — just double-check the final price before you check out!
e totally get the timing struggle! Shoot us a message — if it’s super recent, we’ll see what we can do 💛
ep! We regularly offer bundle deals — just keep an eye on our homepage or promo banners to catch them.
.Most of the time, yes — unless it says otherwise in the product details.
Promo codes have to be added during checkout. But if you forgot, just reach out — we’ll do our best to help! 🧾
Most of our promos end at midnight, unless we say otherwise — so don’t wait too long or you might miss out! ⏰
Every promo has its own rules — eligible items are usually clearly marked on the product page 💡
Absolutely! We love to celebrate — keep an eye out for special deals around Christmas, Valentine’s, and other fun moments 🎉
That can happen if your cart no longer meets the promo requirements. Just double-check your items before you check out 🚫
Yep — with most 1+1 or 2+1 promos, the lowest-priced item is the one that gets discounted or comes free 🧮
Yep! As long as both items are eligible for the promo, they don’t have to be the same 🛍️
Totally! Promo codes work just fine on mobile — just enter it at checkout like you normally would 📱✨
Check out the banners on our homepage, our Instagram stories, or sign up for our newsletter to get the latest codes 💌
Yes we do! We love celebrating with you — sign up for our emails to unlock birthday perks and loyalty rewards 🎂🎉
Follow us on Instagram
And discover fun competitions, drops and much more!
